Tech Questions

Our Reward Points extension implements REST API for accessing and manipulating data from external tools and services. It can be used for import/export points as well. It will require some PHP developing skills, but it is not that difficult. Just follow o...

Magento 2 features a built-in Profiler, which allows you to monitor your store´s performance and optimize memory and time of code execution. Moreover, Profiler can display dependency graphs, which allows you to catch objects, created by Magento, but in f...

Sometimes tickets shall be processed differently on different stores. It is extremely important, when you´re using Workflow Rules, that have global scope and are applied to tickets from all storeviews. However, there´s a way to make Workflow Rule proce...

Gross Profit also called Gross Income or Sales Profit is the income, that company receives after deducting taxes and sometimes costs, associated with delivering product. Although correct formula for Gross Profit shall also deduce Cost of Goods Sold (e. q...

Our Follow-Up Email extension has a unique feature of email capture. It allows our extension to store customer email once it was entered to field with corresponding name. For example, if Guest subscribed to Magento 2 news, his email immediately will be c...

Our Help Desk MX for Magento 1 extension supports signatures for agents, but their definition can be tricky. It is binded to admin users, that are defined in System → Permissions → Users section. Pick a user here and edit its record. Inside you will ...

Our search extensions always display found products in their relevance order. But sometimes - for promotional purposes, or some products has equal relevance but in fact one more relevant than others - you need to force some products appear higher than oth...

The most frequent question, asked by Magento users, is correct permissions because Magento 2 requires different permissions on different folders and even different configurations may require to vary permissions. They can differ, whether you run your stor...

Unlike Magento 1, Magento 2 have more sophisticated design of data grid. It allows you to have more then one view, thus making obsolete numerous supplemental grids, that display basically the same data. Help Desk MX displays all tickets in single grid, w...

Any Dashboard, created in Advanced Reports or Cloud Reports for Magento 2 can be given with mobile access thus making that Dashboard mobile. Here is what you need to do: Log in to your Magento 2 Backend and navigate to Dashboard → Advanced Dashboard s...