Tech Questions

If you transfer your e-store to another domain your URL needs to be  changed properly in Magento. To do that please follow the instructions. Before you start, make sure, that domain you need to use as Magento Base Url already pointing to the se...

Search engine optimization is very important for any e-store. To execute the Magento Search Engine Optimization, do the following below: 1. Engage the Magento Search Engine Optimization.  You can do it following the path: Admin Panel > System >...

Cross sells is aiming to motivate your costumers to buy products from other categories together with main product. In default Magento this kind of products is displayed to the costumer, as only costumer had placed a product item into the shoping cart. T...

Convert abandoned cart to orders is a most popular task of Follow Up Email marketing. In general, store should automatically send abandoned cart email to customer after some time with direct link to recovered cart. Our Follow Up Email extension already p...

Yes. When you create new credit memo, you can refund payment to store credit. Also if you create new order manually, you can use customer credit balance for order too. ...

Problem During full reindex in CLI (Command Line Interface, SSH), Magento returns error message like “index is locked by another reindex process. Skipping.” Reason Error is possible if the previous reindex process wasn’t completed successfully. T...

Problem When you run search reindex or perform search by store catalog, Magento 2 returns error message: Fatal error: Uncaught Error: Class 'Elasticsearch\ClientBuilder' not found Reason The elasticsearch php library wasn’t installed in Magento 2. ...

Problem During full search reindex, Magento can throw this error: Mirasvit\SearchSphinx\SphinxQL\Exception\DatabaseException: [1064] unknown column: 'autocomplete' Reason In recent update (Elastic Search Ultimate or Sphinx Search Ultimate) we added n...

Unlike Magento 1, Magento 2 can be installed via composer. It’s most faster and stable way to install and further support/upgrade Magento 2. Composer will automatically copy all required files, modules, libraries and prepare all things for setup. To in...

Problem Message "There has been an error processing your request. Exception printing is disabled by default for security reasons." is a very common problem, which usually appear after update (Magento 2 or extension) or changes in templates code. For sec...